Policy

Guarantee:  We stand by every piece produced and guarantee the highest quality craftsmanship.  These items are all handmade in the United States.

Appraisal:  When an item of $500 or more is purchased a free signed appraisal will accompany your item.

Returns:  Store credit is given for returns which are returned within 14 days; the item must be unused, not worn and in original packaging and tagging.  We do not accept any returns after 14 days.  Deliveries outside the United States are final.  Sized, made to order, altered, engraved and custom ordered sales are final and may not be returned or exchanged. Please contact us before sending a return in, prior to mailing.

Shipping Policy:  Before shipping any item to us, return or repair, we must be notified first.  Items sent back to FacetGrade.com for return or repair need to be insured by the mail carrier and we cannot be held responsible for any items that go missing in the mail. Package the item well before sending and package the item in multiple layers.  It is advisable to have an item appraised and insured before mailing it, especially one that is valuable.  This will likely require an appraisal of your item.  We cannot be held responsible for any item lost in the mail, and are not to be held liable for missing items.  International orders, outside the United States, may be unexpectedly delayed due to customs.

Facet Grade, P.O. Box 440186 W. Somerville MA, 02144

Conflict Free:  All items we make are guaranteed to be made with conflict free diamonds, gemstones and metals.  Metals come from a responsible refinery, or are recycled and reused. Diamonds and gemstones come from reputable sources who are compliant with all regulations of being conflict free.

 

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